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Оператор Support / Оператор центра поддержки клиентов | Zarplata.md
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Оператор Support / Оператор центра поддержки клиентов

  • Albatross Internet Group
  • Chisinau, Moldova
  • 13 июл, 2022
Сменный график работы Поддержка

Описание работы

Обычно в объявлении пишут о дружном коллективе и как часто привозят печеньки. Это есть и у нас, но вот, что мы действительно считаем важным рассказать:

Центр поддержки клиентов — это про заботу о клиенте. Мы решаем любую ситуацию, с которой обращается к нам клиент, а также отвечаем на возникающие вопросы по работе сервиса.

Что мы предлагаем:

  • Официальное трудоустройство (согласно ТК РМ), полный соц.пакет, оплачиваемый отпуск, своевременная выплата заработной платы
  • З/п - оклад в первые 6 месяцев - 6500-8000 ("чистыми"), с пересмотром зп через 6 месяцев - 8000-12000 ("чистыми")
  • Гибкий график работы / посменный (5-дневка) - обсуждаемый (для студентов есть возможность совмещать работу с обучением в ВУЗе)
  • Оплачиваем период обучения и стажировку (в среднем 5300 лей)
  • Сопровождение в работе на протяжении всего периода стажировки
  • Библиотека деловой литературы
  • Обучение на корпоративных тренингах - как проходят тренинги вы можете посмотреть тут: https://youtu.be/9L6Zl8T40uk
  • Оплата расходов на проезд в такси
  • Бесплатное посещение современного тренажерного зала рядом с работой
  • Возможность карьерного роста (все наши действующие руководители когда-то приходили обычными менеджерами)
  • Современный офис и никакого дресс-кода.

Основные задачи:

  • Hotline Support - забота о клиентах - информационная поддержка, оформление заказов и помощь в оплате.
  • Отвечать на входящий поток телефонных звонков, сообщения по электронной почте и в чате.
  • Проверять разделы в CRM-системе.

Что мы ожидаем от кандидата:

  • Грамотный русский язык: общение и переписка с клиентами ведется только на русском языке.
  • Желание помогать людям: неважно, кому нужна помощь: клиентам или коллегам. Мы любим помогать, всегда готовы пообщаться и выслушать.
  • Ответственный подход к выполнению задач: мы не оставляем звонков без реакции и просьб без внимания.
  • Быть опытным пользователем ПК, быть готовым к изучению новых программ.
  • Желание познавать и развиваться - мы готовы обучить начинающего специалиста с нуля. 

Вид деятельности

Обработка запросов, Обработка и введение данных

Уровень зарплаты

6500-12000

YouTube видео

Телефон

+373 68 466771

Контактное имя

Татьяна
О Albatross Internet Group

Группа компаний Albatross Internet Group состоит из нескольких интернет-проектов со своими командами. Мы поддерживаем атмосферу стартапа, чтобы оставаться гибкими и уметь оперативно принимать решения. 
Разрабатываем, запускаем и обслуживаем online-сервисы в России и Европе.

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